ILM Level 5 Certificate in Effective Coaching and Mentoring

Release your potential with our accredited coach training programme

Our online coach training begins in October 2022

Coaching can have an amazing impact on our ability to communicate, to lead, influence, to support and enable. It teaches us so much about ourselves and helps increase our confidence, our performance and our well-being.

ILM’s coaching and mentoring qualifications provide a recognised structure for learning and are the industry standard for coaches.

As a qualified and experienced coach and trainer, you will find depth and quality in what I offer. I am passionate about making a difference to individuals to teams, organisations and communities and have a particular love of coaching outdoors. This is a unique feature of my coach training and adds value for organisations as well as enjoyment for my course participants.

I’m delighted to be able to deliver this year’s programme as a ‘virtual classroom’ online, making it accessible for a wide range of participants. The programme features:

  • 12 x 3-hour group learning sessions using Zoom
  • 1-1 tutor support for a full 12 months
  • A ‘buddy’ system for peer support
  • Expert contribution from other experienced coaches
  • Small group size (up to 12) to maximise learning for all participants

Workshop dates for 2022/2023

  • 18, 19 and 20 October
  • 15 and 16 November
  • 6 and 7 December
  • 10, 11 and 12 January 2023
  • 7 and 8 February 2023

Course content

Induction to the programme and the ILM qualification giving you an  opportunity for you to understand more about how the programme works (its structure, assessment and support) and to give you space to get to know other participants and to ask questions.

During the programme, we will cover a range of topics fundamental to coaching and reference a range of approaches, practitioners and models including:

  • What coaching is and isn’t
  • Coaching models e.g. GROW
  • Contracting in Coaching
  • A spectrum of coaching skills
  • Neuro Linguistic Programming (NLP) e.g. neurological levels, language and thinking patterns
  • Powerful listening, including Nancy Kline’s ‘Thinking Partnership’ model
  • Inclusive Coaching
  • Ethics and values for coaching
  • Coaching tools and resources
  • Evaluating Coaching

Throughout the programme will be the opportunity to coach, be coached and observe coaching and receive feedback from both tutors and other delegates.


Throughout the programme, you will be required to keep a Coaching Diary to record your reflections of your coaching practice. I’ll invite you to share this with me between modules so I can support your learning and progression.

Towards the end of the programme, your coaching practice will be assessed. Rest assured, the supportive environment you create with your fellow delegates and the experience and knowledge you gain along the way will give you the confidence and skills to take this in your stride and even enjoy it!

Online group tutorials will provide you with support around this and there will be opportunities throughout the course to ask questions and gain feedback. Over the duration of the programme, there is a requirement for you to undertake self-directed learning including reading, reflection and the creation of your own coaching resources.

In a nutshell

3 x assignments:

  1. Understanding the skills, principles and practice of effective Coaching and mentoring within an organisational context
  2. Undertaking Effective Coaching / Mentoring within an organisational context (a coaching diary based on at least 18 hours of coaching with between 2 and 3 coachees)
  3. Reviewing your own ability as a Coach

What people say

I have just successfully completed my ILM Level 5 coaching and mentoring qualification as part of Claire’s first cohort. I couldn’t recommend this enough. Claire creates a safe, positive and supportive environment to allow you to find your feet with coaching. Claire delivers her training with a passion and enthusiasm that ensures you really engage with the subject matter. Not sure I would have made it through this qualification without Claire and her ongoing support and encouragement. – EW, Head of Informatics, NHS

If you want to be coached, or if you want to be a coach, I can only recommend that you contact Claire! I’ve had the pleasure of both being coached by Claire, and developed as a coach by Claire. It’s changed my life. I am in awe of Claire’s ability to notice what is really happening and help me see things in a totally new and unexpected way. Oh, and she made sure that learning to be an accredited coach was fun and rewarding, too. – JG, Biosafety consultant

Claire is a passionate generous and skilled coach and uses this to support fellow coaches through original and thought provoking workshops. She creates a wonderful space for coaches to come together and share and learn. – SP, Executive coach and training specialist

Entry criteria

The ILM qualification requires you to undertake at least 18 hours of coach practice as part of the course, so you will need to create opportunities for this either within your own organisation or beyond. There is a written element to the ILM qualification so competence in this area is important, although I appreciate it may have been a while since you have participated in formal study – there are tutorials embedded into the course to support you and 1-1 support as we go.

If you’re looking for a change of career or to enhance your impact where you are now, get in touch for more information and an informal chat!

Specific coaching benefits include:

  • Better communication and interpersonal skills
  • Increased confidence and motivation
  • Improved conflict resolution
  • Better management performance
  • Improvements in efficiency and effectiveness
  • Fewer errors
  • Better performance in managers
  • The ability to develop a coaching and mentoring culture in your organisation

To find out more and express an interest in the programme, please get in touch!

Note: Your email address will not be published.
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